⚠️

This action is permanent and cannot be undone

Once your account is deleted, all your data including conversation history, progress tracking, and session records will be permanently removed. Your subscription will also be cancelled and no refunds will be issued for unused subscription time.

How to delete your account

1

Option A — Delete from within the app

Open SprachCoach → tap the Settings tab at the bottom → scroll to Account section → tap Delete Account → confirm deletion. Your account and all data will be deleted within 30 days.

2

Option B — Request deletion by email

Send an email to hello@sandithi.com with the subject line "Account Deletion Request" and include the email address associated with your SprachCoach account. We will process your request within 72 hours and confirm deletion by email.

3

Cancel your subscription first (if applicable)

If you have an active subscription, cancel it through Google Play before requesting account deletion. Go to Google Play Store → Subscriptions → SprachCoach → Cancel subscription. This prevents further billing after account deletion.

What data is deleted and what is retained

Account information ✓ Permanently deleted
Name and email address ✓ Permanently deleted
Conversation history ✓ Permanently deleted
Progress and session data ✓ Permanently deleted
CEFR level and assessments ✓ Permanently deleted
Password (hashed) ✓ Permanently deleted
Subscription billing records ⚠ Retained for 7 years (legal requirement for financial records)
Anonymous usage analytics ⚠ May be retained in anonymised form

All personal data is deleted within 30 days of your deletion request. Financial transaction records are retained for 7 years as required by applicable law, but contain no personal conversation or learning data.

Need help with deletion?

Contact our support team and we will process your account deletion request within 72 hours.

Email hello@sandithi.com

Include the email address associated with your SprachCoach account in your message.